Returns & Exchanges

At VELITES, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original state.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method or your exchange will be shipped within 5 business days.